Terms & Conditions/
Privacy Policy
Ohana's Cleaning Services - Simple Terms You Should Know
We like to keep things transparent so here's what to expect when you book with Ohana.
Payments
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Payment is due when booking online (we accept debit/credit cards, Klarna, Clearpay, Apple Pay, Google Pay).
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Agencies with invoicing agreements must pay within 7 days.
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Late payments may incur interest fees.
Cancellations & Rescheduling
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You can cancel or reschedule up to 48 hours before your appointment with no fee.
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Bookings changed or cancelled within 48 hours are non-refundable.
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If bad weather or other unforeseen events prevent cleaning, we’ll reschedule or refund where appropriate.
On the Day
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Please make sure we have safe, easy access to your property.
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Secure pets, valuables, and fragile items.
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If we can’t enter on arrival, a £20/hour waiting fee may apply.
Service Adjustments
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Extra tasks or changes can be arranged — we’ll provide a quote before doing any additional work.
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If hazardous or unsafe conditions are found, we may pause or cancel the service.
Complaints & Satisfaction
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Not happy with something? Tell us within 24 hours, and we’ll review or re-clean the affected area if needed.
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We want every client to be completely satisfied.
Liability & Insurance
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We’re fully insured with Public Liability coverage.
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Our maximum liability is limited to the service fee for your booking.
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We’re not responsible for pre-existing damage or normal wear and tear.
Data & Privacy
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Your data is protected under UK GDPR.
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Payment details are encrypted and never stored.
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You can request access or deletion of your data anytime at ohanas.cleanings@gmail.com.
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For full legal details, please read our downloadable Terms and Conditions below:
T&C & Privacy Policy