Ohana's Cleaning Services ("we", "us", "our") is committed to protecting your privacy and handling your personal data in a trsanparent and secure manner in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services or interact with our website. 

 

1. Information We Collect 

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We receive, collect, and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login details for your customer account (including email address and password): computer and connection information, and your service booking history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

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We also collect personally identifiable information that you provide to us, including your name, email, phone number, physical address, password, and communications. For payment, we collect necessary details such as credit card information. We also value your input and may collect comments, feedback, service reviews, and recommendations you choose to share. 

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2. How We Collect Information 

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When you book a service or conduct a transaction on our website, as part of the process, we collect the personal information you give us, such as your name, physical address, and email address. Your personal information will be used only for the specific reasons stated in this policy. 

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3. Why We Collect This Information 

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We collect such Non-personal and Personal Information for the following purposes:

• To provide and operate our cleaning services;

• To provide our users with ongoing customer assistance and technical support;

• To be able to contact our visitors and users with general and personalised service related notices (such as booking confirmations and reminders) and promotional messages (with your consent);

• To comply with any applicable laws and regulations.

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4. How We Store and Protect Your Information

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Ohana's Cleaning Services is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to offer our services to you. Your data may be stored through Wix.com's data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall. 

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our business and its service providers. 

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5. How We May Contact You

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We may contact you to notify you regarding your account or bookings, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to gather your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, and text messages. 

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6. Withdrawing Your Consent 

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If you no longer want us to process your data, please contact us at ohanas.cleanings@gmail.com.

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7. Policy Updates

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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8. Accessing Your Personal Information 

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If you would like to access, correct, amend, or delete any personal information we have about you, you are invited to contact us at ohanas.cleaning@gmail.com.