Carpet Cleaning
Bringing your carpets back to life
Service Description
This service is a deep, restorative clean designed to remove embedded dirt, allergens, and stains from carpets and rugs. We primarily use the hot water extraction method, which is the industry standard for achieving a superior clean. This service is intended to refresh and sanitise carpets, going far beyond a standard vacuum clean. All bookings must be made a minimum of 48 hours prior to a new tenant moving in or an end-of-tenancy inspection. Scope of service includes: • Detailed pre-inspection of all carpets • Thorough pre-vacuuming for loose debris • Deep hot water extraction for embedded grime • Industry-approved stain treatment methods
Booking and Cancellation Policy
1. Cancellations, Access 48-Hour Notice: If you need to cancel or reschedule, please let us know at least 48 hours in advance. Requests made with less notice are non-refundable. Access & Lock-Outs: If our team is unable to gain access at the scheduled time, a waiting fee of £20 per hour will apply. If access is not provided within 60 minutes, the booking will be charged in full. 2. Drying Times & Tenancy Scheduling Estimated Drying Period: Carpets typically take between 6 to 24 hours to dry completely depending on airflow and humidity. Scheduling Buffer: To ensure the property is ready for occupancy, we strongly advise that this service is scheduled at least 48 hours prior to a new tenant moving in or an inventory inspection. Ohana is not responsible for issues (e.g., damp odours) arising from services scheduled without this recommended window. 3. Property Preparation & Furniture Heavy Furniture Policy: Our team does not move heavy or delicate furniture. We will clean all accessible areas around these items. If you need the carpet underneath cleaned, the furniture must be moved by the client prior to our arrival. 4. Minimum Booking Fee & Surcharges Minimum Booking Value: To cover operational costs, a minimum booking fee of £80.00 applies to all carpet cleaning appointments. Weekend & Bank Holidays: A mandatory surcharge applies to bookings scheduled on Saturdays, Sundays, or Bank Holidays. Please ensure the relevant add-on is selected at checkout. 5. Payments, Exclusions & Liability Upfront Payment: Full payment is required to secure your booking. Stain Removal: We utilise industry-leading products and professional techniques to achieve the best possible stain reduction results. However, complete removal cannot be guaranteed in cases of permanent or chemically altered staining, including but not limited to pet urine saturation, bleach damage, ink, or red wine. Exclusions: We are not liable for pre-existing wear, sun-fading, or shrinkage due to poor carpet manufacturing. 24-Hour Reporting: Any issues should be reported in writing within 24 hours of completion. Unfortunately, issues raised after this period cannot be accepted. Liability: Ohana Cleaning Services is fully insured. Liability is limited to the repair or replacement value of the specific item affected. By completing your booking, you confirm your agreement to Ohana’s full Terms & Conditions.