Deep Cleaning
Intensive and comprehensive clean for occupied properties
Service Description
Ohana’s Deep Cleaning Service offers a thorough and intensive cleaning specifically designed for occupied, live-in homes. Our goal is to meticulously clean and sanitise every area of the property, including those often overlooked during regular cleaning, ensuring a fresh and welcoming environment for residents. This service is distinct from an End of Tenancy Clean as is tailored to seamlessly work within a furnished and actively lived-in space. The Deep Cleaning scope of service includes: • Kitchen: Deep clean of all appliance exteriors, countertops, and cupboards. Full degreasing of the hob and extractor hood. • Bathrooms: Intensive descaling, sanitisation, and polishing of all fixtures, tiles and glass. • Every Room: Detailed dusting of skirting boards, doors, frames, switches and light fittings. • Floors: Thorough vacuuming & mopping of all floors. • Windows: Cleaning of internal glass, sills and frames. Important Note: Due to the service being tailored for live-in spaces, the standard service covers the exteriors of cupboards, wardrobes, and major appliances to protect your personal belongings. Bathroom Allocation: Our packages include specific bathroom counts (e.g., '2 Bed / 1 Bath). If your property has additional bathrooms, en-suites, please select the 'Extra Bathroom' add-on at checkout to ensure our team has allocated enough time. Customise Your Clean (Add-ons) Need a little extra? You can add internal appliance cleaning to your booking at checkout. Please note that for internal cleaning, units must be emptied by the client prior to our arrival. • Internal Oven Cleaning • Internal Fridge/Freezer Cleaning • Internal Dishwasher/Washing Machine Sanitisation • Internal Microwave/Air-frier • Internal Cupboard Cleaning Minimum Booking Fee: All individual bookings are subject to a minimum call-out charge of £60. If the requested tasks do not reach this value, the minimum charge will still apply to cover travel and administrative costs.
Booking and Cancellation Policy
1. Cancellations, Access & Duration 48-Hour Notice: If you need to cancel or reschedule, please let us know at least 48 hours in advance. Requests made with less notice are non-refundable. Access & Lock-Outs: If our team is unable to gain access at the scheduled time, a waiting fee of £20 per hour will apply. If access is not provided within 60 minutes, the booking will be charged in full. Service Duration: Time estimates are based on one cleaner. Where a team is assigned (e.g., 2 cleaners), the physical time on-site will be reduced accordingly (e.g., 4 worked-hours = 2 clock hours). 2.Client Obligations & Property Preparation Preparation (Live-in Condition): As this is an occupied deep clean, please declutter surfaces (clothes, toys, papers) before we arrive. We clean around heavy furniture and do not move large items like beds or wardrobes. Appliances Preparation: For internal cleaning add-ons of fridge, this must be emptied before arrival. The freezer must be fully defrosted and switched off 12 hours prior to our team arrival. 3. Mandatory Surcharges & Add-ons Weekends & Bank Holidays: A mandatory surcharge applies to bookings scheduled on Saturdays or Sunday (£50) and Bank Holidays (£60). Please ensure the relevant add-on is selected at checkout. Bathroom: Standard pricing includes cleaning of 1 Bathroom (for properties up to 3 beds) or 2 Bathrooms (for 4+ beds). Any additional bathrooms incur a £30 surcharge per room and must be added at booking to ensure we allocate sufficient time. 4. Carpet Cleaning Add-On Drying Time: Carpets can take up to 24 hours to fully dry. We strongly recommend waiting 48 hours before placing furniture back onto the carpet to prevent wood staining or rust marks. Ohana is not liable for damage caused by placing items on damp carpets. 5. Payments, Exclusions & Liability Upfront Payment: Full payment is required to secure your booking. Exclusions: This service does not include cleaning inside cupboards/drawers, wall washing (spot clean only), or external windows. 24-Hour Reporting: Any issues should be reported in writing within 24 hours of completion. Unfortunately, issues raised after this period cannot be accepted. Liability: Ohana Cleaning Services is fully insured. Liability is limited to the repair or replacement value of the specific item affected. By completing your booking, you confirm your agreement to Ohana's full Terms & Conditions.