Refresh Cleaning
The perfect dust-down for vacant or view-ready homes
Service Description
Designed exclusively for properties that have recently been professionally cleaned to a high standard. This service is intended to maintain that pristine condition by removing light dust gathered during vacancy or freshening up after minor viewings. Scope of service includes: • General dusting of accessible surfaces • Wiping & sanitising counters and exteriors • Light bathroom & kitchen refresh • Vacuuming & mopping all floors Please note: This is not a deep clean service. Bathroom Allocation: Our packages include specific bathroom counts (e.g., '2 Bed / 1 Bath). If your property has additional bathrooms, en-suites, please select the 'Extra Bathroom' add-on at checkout to ensure our team has allocated enough time.
Booking and Cancellation Policy
1. Cancellations, Access & Duration 48-Hour Notice: If you need to cancel or reschedule, please let us know at least 48 hours in advance. Requests made with less notice are non-refundable. Access & Lock-Outs: If our team is unable to gain access at the scheduled time, a waiting fee of £20 per hour will apply. If access is not provided within 60 minutes, the booking will be charged in full. Service Duration: Time estimates are based on one cleaner. Where a team is assigned (e.g., 2 cleaners), the physical time on-site will be reduced accordingly (e.g., 4 worked-hours = 2 clock hours). 2.Client Obligations & Property Preparation Requirements: This service is intended for vacant properties that have already received a professional end of tenancy clean. 3. Mandatory Surcharges & Add-ons Weekends & Bank Holidays: A mandatory surcharge applies to bookings scheduled on Saturdays or Sunday (£20) and Bank Holidays (£30). Please ensure the relevant add-on is selected at checkout. Bathroom: Standard pricing includes cleaning of 1 Bathroom (for properties up to 3 beds) or 2 Bathrooms (for 4+ beds). Any additional bathrooms incur a £20 surcharge per room and must be added at booking to ensure we allocate sufficient time. Appliance Interiors: Deep cleaning inside ovens and fridges is available as an optional add-on. Please include this in your booking if needed. Exclusions: This service does not cover renovation dust, biohazards, and deep mould removal. 4. Payments & VAT Upfront Payment: Full payment is required to secure your slot. No VAT: Ohana is not currently VAT registered; the price you see is the final price (no VAT added). 5. Satisfaction & Liability 24-Hour Reporting: Any issues should be reported in writing within 24 hours of completion. Unfortunately, issues raised after this period cannot be accepted. Liability: Ohana Cleaning Services is fully insured. Liability is limited to the repair or replacement value of the specific item affected. By completing your booking, you confirm your agreement to Ohana’s full Terms & Conditions.