Weekly House Cleaning
Your weekly reset for a spotless home. Memberships or Single Sessions (3hr min).
Service Description
This service is a recurring maintenance clean designed to uphold a consistent standard of cleanliness in an occupied home. You can book this service in two ways: 1. Single Session: Perfect for a flexible one-off clean. (Note: A minimum duration of 3 hours is required for single sessions). 2. Membership: Best value! Choose between our Lehua (2 sessions) or Koa (4 sessions) monthly plans. Scope of service includes: • Dusting & wiping all accessible surfaces, skirting boards & door handles • Full kitchen, bathroom & toilet sanitisation • General tidying, straightening cushions & making beds • Emptying rubbish bins & complete floor care (vacuuming & mopping)
Booking and Cancellation Policy
1. Booking Options, Billing & The "5-Week Month" Single Sessions: Clients can book a one-off session without a subscription. A minimum duration of three (3) hours applies to these visits. Memberships: Membership fees are charged monthly and cover exactly 4 weeks of service. Full payment for the first month is required upfront to secure your slot. The 5th-Week Month: Your subscription covers 4 sessions per month. In a month with 5 weeks, the 5th week is automatically skipped unless you opt-in for an extra session (billed separately). A mandatory surcharge applies to bookings scheduled on Saturdays or Sundays (+£20) and Bank Holidays (+£30). Please ensure the relevant add-on is selected at checkout. Bathroom Allocation: The standard price (e.g., £60/£80) includes the cleaning of one (1) bathroom. Any additional bathrooms or en-suites incur a £15 surcharge per room. Please add this at booking to ensure we allocate sufficient time. No VAT: Ohana Cleaning Services is not currently VAT registered; the price you see is the final price. 2. Cancellations, Rescheduling & Termination Rescheduling Visits: We require at least 48 hours' written notice to cancel or reschedule a specific weekly visit. Cancellations made with less notice will be charged at the full rate. Membership Termination: Either party may terminate the ongoing Weekly Membership agreement by providing 15 days’ written notice. 3. Access, Lock-Outs & Team Size Access: Clients must provide keys, fobs, or alarm codes. Lock-Outs: If our team cannot access the property or is kept waiting longer than 60 minutes, the booking is treated as a Lock-Out and the full service fee will be charged to cover reserved time. Team Size: Time estimates are based on one cleaner. If a team is deployed, physical time on-site reduces accordingly (e.g., 4 labour hours = 2 clock hours with 2 cleaners). 4. Liability & Exclusions Exclusions: This service excludes biohazards, pest infestations, and heavy lifting. Valuables: The client is responsible for securing all cash, electronics, and confidential information. Ohana Cleaning Services is not liable for the loss or misplacement of unsecured items or data left in plain sight. Liability: Ohana Cleaning Services is fully insured. Liability is limited to the repair or replacement value of the specific item affected. By completing your booking, you confirm your agreement to Ohana’s full Terms & Conditions.