Weekly Office Cleaning
The reliable reset your office needs. Memberships or Single Sessions (2hr min)
Service Description
This service is a recurring maintenance clean designed to maintain a professional, sanitary environment for your employees and visitors. Our team focuses on key areas such as workstations, kitchens, and washrooms to minimise disruption to your business . You can book this service in two ways: 1. Single Session: Ideal for an occasional top-up or one-off clean. (Note: A minimum duration of 2 hours is required for single sessions). 2. Membership: Keep your office consistently spotless with our monthly plans. Choose between our 'Hibiscus' (Twice Weekly) or 'Plumeria' (Daily Mon-Fri) monthly plans for busy workspaces. Scope of service includes: • Disinfecting workstations & meeting rooms • Full kitchen & washroom sanitisation • Emptying bins & complete floor care
Booking and Cancellation Policy
1. Booking Options, Billing & The "5-Week Month" Single Sessions: Clients can book a one-off session without a subscription. A minimum duration of two (2) hours applies to these visits. Memberships: Membership fees are charged monthly and cover exactly 4 weeks of service. Full payment for the first month is required upfront to secure your slot. The 5th Week: Since fees cover a 4-week cycle, in months containing 5 weeks, service will be skipped (Hibiscus) or suspended (Plumeria) for that specific 5th week. Continuous service for the 5th week can be arranged as a separate "Add-On" invoice upon request. 2. Cancellations, Rescheduling & Termination Rescheduling Visits: We require at least 48 hours' written notice to cancel or reschedule a specific weekly visit. Cancellations made with less notice will be charged at the full rate. Membership Termination: Either party may terminate the ongoing Weekly Membership agreement by providing 30 days’ written notice. Public Holidays: We do not operate on UK Bank Holidays. These sessions are automatically cancelled, and you will not be charged. 3. Access, Lock-Outs Access: Clients must provide keys, fobs, or alarm codes. Lock-Outs: If our team cannot access the property or is kept waiting longer than 60 minutes, the booking is treated as a Lock-Out and the full service fee will be charged to cover reserved time. 4. Client Obligations & Supplies Clear Desk Policy: To allow for effective disinfection, please ensure desks are clear of clutter. We clean accessible surfaces but will not move sensitive paperwork or personal items. Supplies: The client is responsible for providing bin liners and ensuring a stock of toilet paper, soap, and hand towels is available on-site for our team to replenish dispensers. 5. Liability & Exclusions Exclusions: This service excludes biohazards, pest infestations, and heavy lifting. Valuables: The client is responsible for securing all cash, electronics, and confidential information. Ohana Cleaning Services is not liable for the loss or misplacement of unsecured items or data left in plain sight. Liability: Ohana Cleaning Services is fully insured. Liability is limited to the repair or replacement value of the specific item affected. By completing your booking, you confirm your agreement to Ohana’s full Terms & Conditions